idlidu — Refund and Cancellation Policy
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Version: 2026.09.15-counsel-approved
Date: 15 September 2026
Status: COUNSEL-APPROVED FOR PUBLISH — effective 15 September 2026.
Related: Terms §9 · Privacy · PayU when live
         Delivery and Fulfilment: 07-DELIVERY-FULFILMENT.txt
         Statutory escalation:    08-GRIEVANCE-REDRESSAL.txt

1. Coverage

This Policy applies to money paid to idlidu for self-serve API / MCP plans
and related entitlements sold by the Operator.
It does not apply to third-party products, Upstream fees, or your own cloud
costs.
Soft-launch waitlist access and manually issued complimentary Keys are free
and not “refundable.”

2. Operator and payment rails

Operator: Saptarang Ventures (OPC) Private Limited,
CIN U43900MH2023OPC413456,
C-102, Acropolis Apartments, Thatte Nagar, Gangapur Road,
Nashik – 422005, Maharashtra, India.
USD list prices, when checkout is enabled, are collected in INR by PayU
(hosted checkout at a live FX rate shown before pay). Cryptocurrency rails are
not buyer-ready in this stage; if later enabled, crypto payments are final
(no chargebacks) except where law requires otherwise.

3. Cancellation

3.1 Standard plans are sold for a fixed period stated at checkout and do not
    auto-renew unless a future product expressly says so.
3.2 We do not intend to store card-on-file for recurring charges in soft
    launch.
3.3 Access ends when the paid period ends, or earlier if we suspend for AUP
    breach, non-payment, or security risk.
3.4 You may stop calling the API at any time; stopping use does not by itself
    create a refund right beyond §4.

4. Refunds

4.1 Cooling-off style request (soft-launch commercial posture)
    Within seven (7) days of payment, if you have not made meaningful paid
    usage, you may request a full refund by email.
    “Meaningful paid usage” means more than trivial verification traffic —
    operator default: more than 100 billable calls or 5% of monthly quota
    (whichever is reached first), unless a checkout page states otherwise.

4.2 Our error
    After the period in 4.1, refunds (full or pro-rata) are considered where:
    - we charged you in error;
    - the paid plan was not available substantially as described for a
      material portion of the paid period due to our fault;
    - law requires a remedy.

4.3 Not refund grounds
    - Change of mind after heavy API use
    - Agent misconfiguration or misunderstanding of methodology
    - Upstream sites blocking or changing (observation products inherit
      Upstream volatility)
    - Desire for a consultancy / human support SKU we do not sell

4.4 AUP suspensions
    Fees are generally non-refundable when access is suspended for your AUP
    breach, except where mandatory law says otherwise.

5. How to ask

Email research@idlidu.com from the account address used at purchase, with:
- payment reference / approximate time and amount;
- Key prefix if issued;
- reason for the request.
Founder mail — multi-day replies, not a ticket SLA.

6. Timing and method

- Acknowledged within 2 working days, with a reference.
- Decided within 7 working days, with the reason in writing.
- An approved refund is initiated within 5 working days of that decision, to the
  original payment method via the same payment rail used at checkout.
- Arrival typically 7–10 working days on Indian rails after initiation, then subject
  to your bank / card network timing.
We may request information to prevent fraud.

7. Custom collection jobs

Scoped custom data collection / processing quotes are separate contracts.
Their deposit / milestone refund terms are stated in that quote and control
over this Policy.

8. Changes

We may update this Policy. Material changes will be posted on
https://www.idlidu.com/legal/refund/.

9. Contact

Saptarang Ventures (OPC) Private Limited
CIN U43900MH2023OPC413456
research@idlidu.com
https://www.idlidu.com/contact/